Frequently Asked Questions
Everything you need to know about your musical journey with Henry's Music.
What is your return policy for musical instruments?
We offer a 30-day satisfaction guarantee on most items. Instruments must be returned in their original condition and packaging. Please note that items like reeds, mouthpieces, and earplugs cannot be returned for hygiene reasons.
Do you offer international shipping?
Yes, Henry's Music ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
Are instruments inspected before they are shipped?
Absolutely. Every guitar, bass, and orchestral instrument undergoes a multi-point inspection and setup by our professional technicians to ensure it is play-ready the moment it arrives at your door.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm and Klarna for larger purchases.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Do your instruments come with a warranty?
All new instruments include a full manufacturer's warranty. Additionally, Henry's Music provides a one-year limited warranty on all certified pre-owned equipment to give you peace of mind.